Paid Services FAQ/Policies
+ How do I choose which session is best for me?
Each type of session is definitely different and it could be hard to choose. What I would suggest is to read the description and the testimonials for each type of session and to tune into your intuition. Which type of session feels most like a 'YES!' to you? You can always start with one type of session and then do another type next. If you really can't decide, I highly suggest starting with the 2 hour Soul Plan Reading + Angel Energy Healing/Aura Cleansing Combo Session.
You can also send me a message using the chat feature and I'll help choose the best type of session for you! If you are looking for the deepest level of transformation that I offer, I highly suggest signing up for a Spiritual Mentoring Package, as you get all of the sessions in 1 package!
+ How are sessions conducted? Is it over the phone or do we use video?
If you live in the United States or Canada, all sessions are conducted over the phone. If you are located anywhere else, we will use either Skype, Facebook Messenger, or WhatsApp, using audio only. If you would like to do a video session, it is $50 more per session or $200 more per Spiritual Mentoring Package. If you would like to do video calls, please let me know in advance so we can make arrangements.
+ Why don't you like to do video sessions? Why do you charge more for them?
I have been doing readings and life coaching since 2012, and I have done the majority of my work over the phone. I am a great listener, and using audio only allows me to really tune in without the distraction of looking at visual cues. However, I understand that some people prefer to use video, which is why I offer video sessions at a premium.
+ Do you do in-person sessions?
No, I do not offer in-person sessions.
+ How do you accept payment?
I accept all major credit and debit cards, and PayPal.
+ Do I need to pay in advance? Do you offer any payment plans?
Yes, payment is required in full at time of booking. I do not offer payment plans on individual sessions, but I do offer payment plans on Spiritual Mentoring Packages.
+ What is your policy on cancellations, rescheduling, and refunds?
You have up until 22 hours in advance of the scheduled start of the session to cancel or reschedule. You may do so by using the link to the online scheduling system in the appointment confirmation e-mail or by e-mailing me directly at firstname.lastname@example.org. Cancellations made at least 24 hours in advance are entitled to a 90% refund. The 10% that I keep is so I get compensated for the time I spent scheduling your session. Cancellations or rescheduling requests made less than 22 hours in advance are not entitled to any refund and will not be rescheduled.
All Spiritual Mentoring Package sessions must be used within 1 year of your first scheduled appointment.
If for any reason I need to reschedule a session (note: this is extremely rare), I will endeavor to give you at least 48 hours advance notice. If for any reason I need to reschedule a session with less than 24 hours notice, you will have the option of receiving a 100% refund, minus any fees I incur in processing the refund, in lieu of rescheduling the session. I will always work with you to find a day/time that works for both of us.
No-Show/Missed Appointment Policy: I will make reasonable attempts to reach you at the scheduled time of your session. If you are not reachable within 15 minutes after the scheduled time of your session or the first attempt I made to call you, whichever is later, it will go down as a no-show/missed appointment. No refunds are given except in the case of a documented emergency situation. If you are ill, please let me know of your circumstances BEFORE the scheduled session time via e-mail, text, or phone, and we can discuss options. If this session is a part of a Spiritual Mentoring Package, the missed/no-show session will not be made up.
No refunds are given after a session is conducted, no exceptions.
No refunds are given for Spiritual Mentoring Packages, no exceptions.
No refunds are given for purchased webinars, no exceptions.
+ What can I expect to feel after a session?
You can expect to feel lighter, clearer, more confident, and at peace, though everyone's experience is different. Instant healing of deep-seated emotional issues is common. Permanent healing of physical ailments is certainly possible, though results are based on a lot of different factors, and it might take some time to fully integrate the shifts you experience during a session. You will always heal exactly what is in your Highest Good to heal during the session, and you will always receive the exact insights and wisdom that it is in your Highest Good to receive during the session.
For some people, just 1 session is exactly what you need. For others, I will recommend scheduling additional session(s) to deepen the work. I won't know until after the session is finished whether I would recommend an additional session or not.
You can also expect to receive a follow-up e-mail detailing anything we talked about in the session that I promised to send you a link to or write down for you.
Note: There are no guarantees of results, whatsoever. All testimonials are real and verifiable, but everyone's experience and results are different. Private sessions are not intended to treat any disease, medical issue, or psychiatric issue. Readings are for entertainment purposes only, in compliance with the laws of the State of New York (USA).
+ How do you read my Life Plan during the Soul Plan Reading?
I connect with your Guides and I receive impressions of your Life Plan. I may receive visions, or just feelings. I will ask you to discuss certain events and relationships, which allows me to further read the Soul Lessons involved. While I sometimes predict exact future events, I always get impressions of where you are headed and the relationships and careers that are in your future. I am able to read your energetic signature to tell you what type of Lightworker you are and what type of Service work is meant for you.
+ What happens during the Angel Energy Healing & Soul Retrieval Session?
In the full 1 hour 40 minute session, we start with an Inner Child Healing using deep visualization. We then do a process to cut negative cords with others and release negative beliefs and subconscious patterns that are holding you back. Then, we do a shamanic Soul Retrieval process to call back any soul fragments that have been lost through trauma. And finally, my team of energy healer angels, under the watchful guidance of the Ascended Masters, work on your chakras and aura to create a permanent shift in your energetic anatomy. Included in this is a complete cleansing of your aura -- including holographic implants, entities, etheric parasites, psychic hooks, and other negatively-oriented consciousnesses.
+ How do you do the Future Life Progression, Past Life Progression, and Starseed Discovery Session journey? What if it doesn't work for me?
I first guide you into a state of deep relaxation, and then I guide you through a meditation to travel into the future, to other lifetimes, or to another planet. It always works (the Guides help!) Even if you've never done anything like this before, just trust that it will work!
+ What is the best way to get in touch with you?
The best way to get in touch with me is to click the "Chat" tab in the bottom right corner of your screen. It says "Have questions? Ask Matthew John." Enter your message and e-mail address and I'll get back to you within 24 hours. If the chat tab isn't working for any reason, please e-mail me directly at .
+ Do you accept donations for your work? How can I send a donation?
Yes, I accept donations with much gratitude. Please use this button to send a donation. You don't need to log in to a PayPal account in order to send a donation here: